RETURN POLICY
Last updated April 02, 2026
REFUNDS
All sales are final and no refund will be issued.
Friendli Return and Refund Policy Effective Date: [Insert Effective Date] Last Updated: [Insert Date]
This Return and Refund Policy (“Policy”) outlines the conditions under which users may request refunds or cancellations for purchases made through the Friendli mobile application or website (“App”). Because Friendli Technologies, Inc. (“Friendli,” “we,” “our,” or “us”) provides digital, subscription-based, and non‑tangible services, this policy reflects terms consistent with standard industry practices for online and app‑based dating services.
Friendli offers digital products and services delivered electronically. As such, no physical goods are shipped or returnable, and all completed transactions are considered final unless otherwise required by applicable law or store platform policy (Apple App Store or Google Play).
3.1 Automatic Renewals
Some Friendli services operate on a subscription basis (e.g., premium access, visibility boosts, or additional vouch credits). Subscriptions automatically renew at the end of each billing period unless canceled in accordance with Section 4 below.
3.2 Billing Responsibility
Charges for in‑app purchases and subscriptions are processed through third‑party platforms (e.g., Apple App Store, Google Play Store, Stripe, or other payment providers). Users are responsible for ensuring that payment methods remain valid and current.
3.3 Third-Party Payment Terms
All purchases made through the App are also subject to the terms and refund policies of the platform used to complete the purchase (e.g., Apple Media Services Terms or Google Play Terms of Service).
4.1 User‑Initiated Cancellation
Users may cancel subscriptions at any time by: Visiting the Settings → Subscriptions section within the Friendli App; or Managing subscriptions directly through their respective app store account. Cancellation will prevent future billings, but the current subscription period will remain active until expiration.
4.2 No Partial Refunds
Refunds are not provided for partial subscription periods, unused features, or time remaining after cancellation. Access to premium features continues through the prepaid term.
4.3 Trial Periods
If a free or reduced‑rate trial is offered, cancellation must occur before the trial concludes to avoid conversion to a paid subscription.
5.1 General Rule
Due to the instant delivery of Friendli’s digital services, all purchases are considered final and non‑refundable once access to premium features has been granted or consumed.
5.2 Exceptions
Refunds may be issued only under the following limited conditions: (a) Duplicate billing errors confirmed by Friendli’s payment processor; (b) Unauthorized charges proven to result from account compromise; (c) Technical failure preventing access to paid features, verified by Friendli Support; or (d) Cases where refund is required by applicable law or by the app store’s terms.
5.3 Timeframe for Requests
All refund or billing inquiries must be submitted within fourteen (14) days of the original transaction date.
5.4 Platform Limitation
If the purchase was made through Apple’s App Store or Google Play, refunds must be requested directly through those stores, per their respective refund procedures. Friendli cannot reverse or override app store billing decisions.
Friendli reserves the right to decline refund requests associated with: Fraudulent accounts, chargeback abuse, or payment disputes; Accounts terminated for violation of Friendli’s Terms of Service; repeated refund requests without valid cause. Accounts found to engage in chargeback or billing abuse may be permanently suspended or restricted.
Approved refunds will be issued to the original payment method used at purchase. Processing times vary by payment provider but generally take 7–14 business days after confirmation. Friendli is not liable for delays caused by third‑party payment processors or banks.
Nothing in this Policy is intended to limit any statutory rights that may apply under North Carolina law, the Federal Trade Commission Act, or laws of other applicable jurisdictions governing digital service transactions. Consumers residing in the European Economic Area (EEA) or other regions with mandatory refund rights may have additional protections, which will be honored according to applicable law.
For billing inquiries or refund requests, contact: Friendli Billing & Support Department Email: billing@friendliapp.com Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET) Mailing Address: [Insert Business Address] When submitting a refund request, include: Full name, account email address associated with Friendli, Date, amount of transaction and description of issue and reason for request.
Friendli may update this Return and Refund Policy periodically. Revised versions become effective upon posting within the App or on our official website. Continued use following any update constitutes acceptance of the revised terms.
Effective Date: [Insert Effective Date] Last Updated: [Insert Date]
This Chargeback Dispute and Payment Reversal Policy
Friendli Technologies, Inc (“Friendli,” “we,” or “us”) manages disputed transactions, chargebacks, and payment reversals involving purchases made through the Friendli mobile application or website (the “App”). The goal of this Policy is to protect both our users and the Friendli platform from unauthorized charges, fraud, and misuse, while ensuring compliance with financial institution, payment network, and app store requirements.
Payment Reversal: The process by which funds from a completed transaction are returned to the payer (user) after review or error detection.
Dispute: Any claim initiated by a user to challenge a charge made for Friendli products or services.
This Policy applies to all digital transactions completed through Friendli, including: Subscription fees; In‑app purchases (e.g., boosts, premium messages, or vouch credits); and Payments processed through third‑party platforms such as Apple App Store, Google Play, or Stripe.
4.1 Account Security.
You are responsible for maintaining the confidentiality of your account credentials and preventing unauthorized use of your device or payment method.
4.2 Purchase Review
Before disputing a charge, you must review your purchase history within the App or through your app store account to confirm the transaction details.
4.3 Contact Friendli First
We strongly encourage you to contact before filing a chargeback with your bank or card issuer. Most payment disputes can be resolved quickly through our internal review process.
Upon receiving notification of a potential dispute or chargeback: (a) Friendli Review: We will investigate the transaction by verifying payment records, device and session data, and account activity. (b) User Communication: Users may be contacted for additional information to confirm or clarify the claim. (c) Resolution Timeframe: Friendli will typically respond to chargeback inquiries within 10 business days, though processing times may vary depending on the bank or processor. (d) Evidence Submission: If a chargeback is filed directly through a payment processor, Friendli may submit evidence to contest invalid or fraudulent disputes.
A refund or payment reversal may be granted only if: (a) The user was billed more than once for the same transaction; (b) The transaction was unauthorized and verified as fraudulent by Friendli and the payment processor; or (c) A technical failure prevented access to purchased digital features after verified payment. Refund decisions are made in accordance with Friendli’s Return and Refund Policy and platform payment rules.
Chargebacks initiated without first contacting Friendli or where services were successfully delivered may be deemed invalid. Examples include: Claiming a charge was unauthorized when the account shows normal use; Requesting a chargeback after a refund has already been processed; Reversing a charge to avoid payment for completed subscription periods. Friendli reserves the right to: (a) Dispute such chargebacks with the issuing bank; (b) Suspend or terminate accounts with repeated or fraudulent disputes; and (c) Recover associated fees, losses, or costs resulting from such activity.
Repeated chargebacks or unresolved payment disputes may lead to: Immediate account suspension or limitation of access to Friendli’s paid features; refusal of future transactions; and permanent account closure for fraud prevention.
If Friendli determines that a reversal or refund is warranted, it will be processed to the original payment method within 7–14 business days, depending on external banking timelines. Friendli is not responsible for delays resulting from the user’s card issuer, payment processor, or app store platform.
Because Friendli processes payments through third‑party app stores and payment gateways, disputes may also be governed by those platforms’ specific refund and chargeback procedures: Apple App Store: reportaproblem.apple.com, Google Play Store: support.google.com. Friendli will cooperate fully with platform operators to investigate and resolve all claims consistent with this Policy and applicable laws.
To safeguard the integrity of Friendli’s financial system, we may implement measures such as: Transaction monitoring to detect suspicious or high‑risk activities; Temporary account holds during investigations; Two‑factor authentication for paid features; and Identity verification when unusual billing behavior is detected. All transaction data is encrypted and securely processed following PCI DSS (Payment Card Industry Data Security Standard) guidelines.
Friendli may incur administrative fees from banks or payment networks in connection with chargebacks. In cases of invalid or abusive disputes, Friendli reserves the right to: Recover those fees from the responsible user; Invoice the disputed amount; or engage a lawful collection process to recoup losses.
This Policy shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles. Any disputes arising hereunder shall be brought in the state or federal courts located in Mecklenburg County, North Carolina, and the parties hereby consent to those jurisdictions.
Friendli may modify or update this Policy periodically to reflect changes in operational or legal requirements. All updates will be published in the App and on Friendli’s website. Continued use of the App after any such changes constitutes acceptance of the revised Policy.
For payment or dispute‑related inquiries, contact: Friendli Billing & Compliance Department Email: Mailing Address: [Insert Business Address] Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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